Hello,
I am writing a UCMA 4 app (using app endpoint) that takes calls from response groups that are not answered and does a database lookup to find the on call person for the respective RG and in turn the app forwards the call to the on call cell phone number.
This is working fine, until... more than one call hits the UCMA app at the same time. I have been trying to figure out how to go about building a UCMA app that handles more than one incoming call at a time and performs the requested actions for each individual call.
For now, I set the app to do a blind transfer to reduce the potential for this failure and application crash, but obviously, this is not the right approach.
I am very new to UCMA and have just been working with the AutoProvisioning and BasicCallTransfer samples to piece this together. My C# skills are beginner to intermediate, so any help that can be provided, or links to something that would help me is greatly appreciated.
Thanks,
Paul