I am really worried about the way that MS is transforming the idea to have SFB cloud/online, the only possible way to use SFB. With this change, all the advanced solutions developed inUCMA , like grab information via macros from internal CRM, web page, or internal database, and then give the information in a timely way via TTS and vice versa, And also, interact with information from the local server or network, or handle advanced voice routes/features, like whisper, B2B calls for internal contact center operations.
Is Microsoft forcing the killing of the best enterprise tool of the contact/call center industry?? really?? UCMA is the pillar of so many companies around the world that develop advanced CC solutions. Anyone knows what is going to happen next ?.
Regards