Hi,
I've been asked to look into possible call recording solutions for internal Lync calls (Audio only). We already have a recording solution and I'm looking at ways that we could integrate Lync calls into this. We can already record lync calls which go through the edge server to the PSTN.
What we were hoping to do was to route the call out using an MSPL script to a UCMA application which would then forward the audio onto our recording platform. After reading various articles would I be correct in saying that this isn't currently possible as the audio will always go point to point and this cannot be changed?
If this is the case then, would I be right in thinking the only way around this would be to forward the call using an MSPL script to a UCMA application which then turns the call into a conference and then forwards the audio onto our recording platform? Can the audio be forwarded on from this point or does this have to be recorded as a physical file at this point by the UCMA application?
Any help advice would be most appreciated.
Regards
Michael