We have a service that tells customer service reps that customers are waiting. Every couple of minutes it runs and sends messages to CSRs assigned to a customer if the CSR has not changed the customer status. So this is working, but multiple OCS windows are opening on the CSR workstation rather than 1 with multiple messages from the service user. A dedicated user has been setup in OCS representing the service account so all message should be coming from the same account so why the multiple windows. Also it seems that after 5 messages sent to the same user that the windows start to be reused.
Message 1 and 6 in 1 window
Message 2 and 7 in another window
etc.
Any ideas?