Hello!
Time ago I did some things with using of Remote Call Control on LCS and OCS. Just quick description: it was possible to make/end/transfer call and others operations, see ringing/diverted/released and other states of agents. So, with this CSTA SIP-based functionality, I can control the calls and can receive call-states of agents.
Can I do something like that with UCMA?
I mean - without using of BackToBackCall, and writing of my own LyncClient, but just subscribe to events and make call operation.
If yes, can you point the way for me please?
If no, maybe i can use some other Microsoft SDK?
Thanks a lot for answers!