Sometimes the Wave file Voice prompts in my UCMA based IVR make a scratchy static sound when they are loaded. This seems to happen 1 out say 100 calls. My IVR testing has been on a Virtual machine which resided on a dedicated VMWare ESXI server. It's possible that I am getting this behavior because I am running the testing of the IVR Application on a virtual machine. I just don't know. The finished IVR application will run on a beefy bare metal sever when it is finished. I just want to make sure that my customers are not experiencing this sort of thing happening to them. The noise that is produced when this happens is just as annoying as a fax machine. Any thought as to what this could be or how to go about resolving this?
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