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Placing an outbound call to a queue

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I've built an outbound call workflow in UCMA 3, and am wanting to have the outbound call workflow call a queue, wait for an agent who is a member of the queue to answer, and then play a pre-recorded message.

If I set the CalledParty to sip:nameofmyqueue@contoso.com, the workflow will call the queue, and the queue will call the agents in the queue but whenever the agent answers the call, the pre-recorded message isnt played. A message also appears in the agents Lync client stating: Audio isnt supported for this contact.

I have tried to get the calls current holdstate to work out if the call is in the queue, and when it is answered, but the holdstate doesnt seem to detect when the call is in the queue.


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